Shipping policy
The following terms and conditions constitute our Shipping Policy.
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Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1–10 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Please note that we may cancel any order without prior notice or contact, and the customer will be refunded in full.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Shipping Cost |
|
EXPRESS DELIVERY KSA |
1–7 business days |
Varies by destination |
|
DHL EXPRESS WORLDWIDE |
5–10 business days |
|
Delivery delays can occasionally occur.
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Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been processed, containing your tracking number(s). Tracking numbers are usually active within 72 hours.
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Customs, Duties & Taxes
www.maisondelaube.com is not responsible for any customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, import duties, etc.).
Damages
www.maisondelaube.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
Orders shipped outside of Saudi Arabia typically arrive within 5–10 business days from the date of processing.
When ordering from outside Saudi Arabia, the recipient is responsible for ensuring that the product can be legally imported into the destination country. The recipient acts as the importer of record and must comply with all laws and regulations of the destination country.
Import taxes, customs duties, and any related fees are collected at the recipient’s expense once the shipment reaches their country. These charges must be paid by the recipient. www.maisondelaube.com has no control over these charges and cannot predict their amount.
Customs, duties, and taxes are non-refundable. If a shipment is refused due to unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded.
Customs policies vary widely by country; customers should contact their local customs office for more information. Customs clearance procedures may cause delays beyond our original delivery estimates.
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To Avoid Delays in Receiving Your Order:
• Provide a phone number that customs can use to contact you when your shipment arrives.
• Do not refuse shipments or ignore carrier requests for payment of duty/tax charges.
• Be aware that most carriers will hold a shipment for 5 days after arrival before returning it to the sender.
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Free shipping is not applicable for international orders.
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Customs & Regulations
Your local customs office may require additional documentation or processing time to clear your package, which may delay the estimated delivery. You are responsible for verifying your local postal regulations for restricted items, as www.maisondelaube.com is not liable for items not accepted into your country.
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Foreign Transaction Fees
Your bank may charge foreign transaction fees once your payment has been processed. These fees are determined by your bank’s policy and are not controlled by www.maisondelaube.com. Please contact your bank for further details.
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If you have any questions regarding your order, please contact us at:
info@maisondelaube.com